@julieannefrenchfry: In verbal communication, “not”s often send the opposite subliminal message. So saying something was not a problem can send an unconscious message that I actually WAS a problem (or could have been a problem). Unless someone is thanking you for something specifically problematic, reserve “no problem” as a response to an informal apology and respond to “thank you” in a direct and positive way (without no/not words), such as “you’re welcome.” Many people are uncomfortable saying “you’re welcome,” because it feels too formal. Here are 10 other positive responses: 1. Happy to help 2. It was my pleasure 3. I’m honored 4. I’m so glad you liked it 5. I enjoyed doing it 6. Anytime! 7. Of course 8. You earned it 9. You got it 10. I enjoyed it What’s your go-to response to “thank you”? #etiquette #communication #subliminal #psychology #communicationtips #etiquettetips #businessetiquette
