@emmarainville512: KPIs ≠ Goals. Stop confusing them. Most entrepreneurs overcomplicate the scoreboard and then wonder why no one’s winning. Like Chick-fil-A, one clear KPI can show you exactly where the breakdown is. Pick one number per department. Know what “bad” looks like. Then hold the right people accountable. 👉 Clean up your metrics or keep cleaning up fires. #ScaleSmart #BusinessOps #LeadershipClarity #OperationalExecution #BusinessLeadership #ExecutionExperts #VisionToReality #EmmaRainville