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@minjunandkevin: We got kicked out of our hotel reservation at Sonders in New York City that we booked through Marriott 😭 @@Marriott Bonvoy@@Sonder @Minjun and Kevin | Travel ##marriott##sonders##hotel##nyc

Minjun and Kevin | Travel
Minjun and Kevin | Travel
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Region: US
Monday 10 November 2025 00:03:16 GMT
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Comments

cosmicspacekid
👾 :
I work (worked I guess) at sonder. We were completely blindsided by this. We are shutting everything down as of tomorrow at 9:00am. Thousands out of jobs as well.
2025-11-10 01:45:21
837
rg2868
🐶 :
This is on Sonder, they are toast. Laid everyone off too. But Marriott should be automatically rebooking people like they would any other walk situation.
2025-11-10 13:17:46
1682
abruptisaguptus
Next:KIN :
Good Job ! Your account is blowing up now
2025-11-12 17:54:42
0
mi.chelly._
Michelly :
I’m a Sonder employee and we just found out yesterday by the news and got no communication from the company that we lost our jobs 🥲 I’m sorry this happened to yall!
2025-11-10 15:21:32
258
ltz40
LT Z :
It's sonders fault. Not Marriott. You don't have a direct reservation with Marriott. Sonders took your money.
2025-11-10 05:34:05
78
dom84195
Dom :
I saw another post and Hilton reached out if they could help you maybe that can be a suggestion to help you
2025-11-12 16:01:06
1
butterfliesandyellow
Bianca :
The people defending Marriott, a company with $25 BILLION in revenue annually, is what is wrong with our country.
2025-11-10 22:45:35
847
the_silver_show
The Silver Show :
At least they gave you a refund
2025-11-11 20:12:53
1
crazy_cat_lady17011974
Cat_Lady🇬🇧 🇪🇺 :
From the UK and this should be illegal.
2025-11-12 18:23:56
0
beingextra365
Being Extra 365 :
I would do a credit card charge back as asap. if the company is bankrupt there will be no way to get compensation
2025-11-10 03:23:09
1350
lalalalalalala0618
lalalalalalala :
Did you get your prepaid $ back at least?
2025-11-11 21:10:43
1
stadt_soldat
city soldier :
Sonder just went bankrupt, really unfortunate timing, but it’s not exactly Marriott’s fault.
2025-11-10 03:00:33
50
ryyryy515
ryyy :
This is so insane???!!!????
2025-11-11 04:32:21
1
rainelikefromtheclouds
raineeeeeeeee :
i usually go to Sonders for my birthday trip but once I saw they had a Marriott merger I quickly changed my hotel 😭😭😭
2025-11-11 03:11:32
1
shadowshook
ShadowShook :
Marriott could’ve done the right thing and honored existing reservations at the very least. Very bad look for them in the age of social media.
2025-11-10 13:44:56
808
z729392
user0001900910 :
Wow, I had a similar situation with Hyatt x Mr and Mrs Smith. Guess what, Hyatt honored our stay. Marriot, do better.
2025-11-11 14:53:30
0
madmikey611
MADMikey :
Wonder destroyed New Orleans. 😔 Sorry yall are going through this! Best wishes!
2025-11-12 03:34:51
1
iamabeautifulenigma
🌸ABeautifulEnigma🌸 :
I never go through third parties, I'll pay a little more, and go through the actual company.
2025-11-11 02:08:38
1
niggo412
Niggo41 :
Wir waren auch im Sonder Appartment in NYC. Ich habe erst gedacht die E-Mail wäre ein Witz 😀
2025-11-12 18:03:16
0
adriennemedia
Adrienne 🌺 🥥 :
Just spoke to Marriott customer service - nothing new to report but he assured me we would be refunded - I said we were concerned and I didn’t know if I needed to dispute the charge.
2025-11-10 05:48:52
14
notanarmrest
Linds :
as someone who’s works in hospitality i’m confused as to why they’re canceling reservations and kicking people out my hotel ended a partnership with some companies but we still honored the remaining reservations bc why tf wouldn’t we especially if we’ve already gotten someones money
2025-11-10 13:17:57
63
carolinedski
Caroline 🩷 :
Just happened to my family as well. We are supposed to go to Orlando for Thanksgiving. They offered to give our money back but now we are going to have to scramble to find a new reservation that’s comparable to what we had. We even had the insurance which I don’t think even matters!
2025-11-10 12:19:16
3
theowlandthewolf
the owl and the wolf 𓅓 :
you can make a report to the attorney General because that's fraud. doesn't matter what their business deals are if you've prepaid. it sucks because it's not instant but they will help you
2025-11-10 13:48:51
143
eleoheve
래오 (Leo) :
Marriott should have eaten the cost and let you stay for that positive PR
2025-11-10 18:42:33
1
anj_allie
Anjjj :
Hi, I literally worked at Sonder one of a customer service and we do apologies for this incovenience as we don't know as well this will happen :( and probably we will be getting laid off by sonder as well 🥲
2025-11-10 12:48:44
4
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