Josh Braun
Region: US
Thursday 13 July 2023 20:14:00 GMT
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Magnus2024 :
I made this mistake once. Even if it’s not a big deal, acting like it is will de escalated the situation
2023-07-13 22:48:26
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lizzz :
as a bartender, doing this helps me so much in keeping people happy and TIPPING even after "big" mistakes
2023-07-14 02:17:52
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teddynovak :
Learned this at Four Seasons training as well. Dead on.
2023-08-26 14:16:05
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Natalie :
This is brilliant
2023-07-13 20:45:36
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Shannon and Shyla :
Former apple employee here - yes! This works. Accountability & acknowledgment goes a long way
2023-07-13 23:52:25
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ekday4816 :
I work in hospitality and omg this is soooo true
2023-07-13 23:59:41
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Missina Cutting :
Unless u work for EMS 🤣 our “customers” I mean, patients, definitely don’t respond well to us saying it’s the end of the world 🤣
2023-07-14 01:36:32
1985
Gajean :
So that’s how you pronounce açaí.
2023-07-14 01:27:25
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ellkey :
Porqur pronuncia Asai si se edcribe akai
2023-07-16 12:35:31
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Dukesteer :
Been in Sales for 46 years. I have always chosen the “It’s the end of the world” token. The companies for which I have worked. Well, you know.
2023-07-14 02:04:00
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Michelle 🖤 :
Worked in Hospitality for 6 years and this is the best piece of advice I’ve heard.
2023-07-17 19:27:35
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Angie Casey :
First time I heard this it was explained as there can only be one furious person in the room
2023-07-14 00:36:42
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JUST WAKING :
I don’t agree. I remain calm and the client remains calm.
2023-07-13 20:50:22
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Evan to the Max :
I learned this one in my years working retail. If you can convince your customers (honestly) that you care about their experience more than they do…
2023-08-26 18:13:10
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Katiekat688 :
They made a HUGE deal about my broken dish on a cruise once, because they felt so bad all I wanted was a new dessert 🤷🏻♀️
2023-07-13 23:42:14
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Ivy Chan Wellness :
I love this. I'm an Ayurvedic Practitioner. Once I sent an email to someone who had not opted in to receive my emails. I felt like it was the 1/2
2023-08-25 18:49:22
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Jayne :
I don't think this applies to everything. I'm a dance teacher and if someone can't get a certain move, isn't moving forward I treat it asif its not a
2023-08-23 08:38:21
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natafurro8 :
Oh no not with Karen tho😂
2023-07-14 03:40:25
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Madelin Jean :
I use this in teaching all the time.
2023-08-26 17:42:49
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igraham31 :
Hmmm. I needed to hear this.
2023-07-13 22:57:53
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Izzy Lin :
This is 💯 At a thrift store, I tried on some dress pants and something poked me. They had pins to mark where they were going to alter them..
2023-07-28 17:29:24
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Brownie927 :
Had a similar issue. The manager took the end of the world approach and defused however corporate chose to call and act like it was no big deal.
2023-08-26 08:04:49
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thathomeschoolingmom :
I always do the big deal token- but not on purpose I just value my customer service and hate when things go wrong lol
2023-08-20 23:17:39
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Marci Caceres :
este consejo es para la vida en general thank you for sharing
2023-07-17 11:56:52
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zugarbebe :
With some people if you pick end of the world-they might go crazier and sue you cause you admitted to almost killing them in their mind.
2023-07-14 02:14:16
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