@therealveronika_: Does it infuriate anyone when this happens? #fyp #callcenter #workfromhome #bpo #wfh #customerservice #nuyorican #Latina #boricua 🇵🇷

✨️The Real Veronika ✨️
✨️The Real Veronika ✨️
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Region: US
Thursday 04 January 2024 17:26:10 GMT
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midnightbanshi
Midnight Banshi🏳️‍⚧️ :
Exactly!! OMG I'm so tired of supervisors and managers caving like that.
2024-01-04 17:35:01
4884
kayjays_tt
KayJay 🇪🇺 🇩🇪 :
Supervisor, giving free handouts to avoid confrontations are like a stab in the back! 😡😡
2024-01-04 17:44:07
6878
lisa.pisa04
Lisa Pisa :
Omg. I hated this.
2024-01-09 16:32:16
2
izhasib
Hasib 😀 :
Is that VERONICA?!
2024-01-04 17:44:35
124
candaceclowe
Candace Clowe :
just waive the fee 🤦‍♀️
2024-01-06 02:03:19
27
jkruse55
Jen K :
And that is why they escalate, because it works. grr.
2024-01-04 17:44:35
3051
kristink731
Kristink731 :
why bother even having policies if you're going to trample all over them anyway. 😡
2024-01-04 18:55:52
3504
julieamill
Julie :
Insubordination. It’s not personal. It’s a 9-5
2024-01-05 02:39:15
3
cha_bk5
Cha_BK :
Supervisors are the worst when they give in like this. They tell us not to do it then tell us just give in. This shit is frustrating
2024-01-04 21:16:46
2
harl3ysautt03
Harl3ysautt03 :
🙌🏽🙌🏽🙌🏽🙌🏽back up your staff!
2024-01-04 17:56:34
1196
sarahg340
Sarah🇨🇦🇨🇦🇨🇦 :
same thing happened to me, had a customer wanted to combine few of his services, I knew it was possible, only supervisors are able to do it. so I called one up, explained the situation,----
2024-01-05 18:33:33
2
kishac41
KishaTTS Affiliate :
the manager don't want to take the call they always push back
2024-01-04 18:17:14
636
wardah19906
Wardah🌷Nassir :
Supervisors and managers making you look bad like your not doing your job😒
2024-01-07 00:00:24
198
rksandoval_
Kalixxxxxxx :
Hello veronica, are you working as csr in retail? I heard your voice like in december
2024-01-06 12:35:20
2
meds_atalad
meds_atalad :
I remember my previous customer. I did not waive the late fee because he keeps on asking for credit every month.
2024-01-07 14:20:36
0
suhanasummi8
Suhana :
I hate that
2024-01-04 17:36:19
2
ikpirdhu03
Itssuadabejbi :
I don’t know what company this is but I work for a big website where you can trade and use simple agents handle the fees, we just need permissions for
2024-01-05 15:31:17
1
dodgers.chik
DodgersChik :
Manager here....I back my staff 😎😎😎 if the system won't allow it then the system won't allow it
2024-01-06 15:24:38
127
littlesparksofmadness
Tabbi :
So tired of negative behavior being rewarded- it teaches people to treat others like dirt
2024-01-08 03:10:01
116
allthingslovely29
🥶 :
1) Went through this with an employer a very long time ago. She told me to not accept walk-ins after a certain time, no renewal of prescriptions…
2024-01-05 00:15:38
1
princesssssgg
Gabrielle🩷🩵 :
I hate jobs that say “use your discretion” but when we do it and the customer doesn’t get their way, they still give them what they want. Pointless
2024-01-04 18:03:18
3
dominique2197
沙羅 :
i literally have the same experience just earlier. a customer was alr agitated and wanting a supervisor but she, the sup, wants me to go back to the c
2024-02-08 04:45:40
4
marizilla0
MJ :
My old boss was like this 💀
2024-01-04 18:00:16
4
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