@janustiu: Have you ever written love or breakup letters to a product or service? I learned about a very interesting qualitative research methodology a while ago, where we ask our users to write love and breakup letters to gain insights into their attitudes, pain points, and behaviors towards a product or service. It is usually the last question or activity at the end of user interviews. Have you ever used this method? If not, would you consider giving this methodology a try? Comment below and let me know. Happy Valentine's Day! Follow for more UX design and career tips #uxdesign