Dave’s Auto Shop
Region: US
Monday 11 March 2024 16:38:32 GMT
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Joseph Taylor :
Customers don’t care about their cars until it actually starts to fail.
2024-03-11 17:21:35
630
Dahveed :
Give them a free inspection, explain how you aren’t trying to sell them anything but want them to see what you found. Showing the dangers will do a lot, especially if you have examples of what happens
2024-03-13 01:56:07
0
Mark Oh :
For me it comes down to trust. Some shops will advise on repairs that aren’t warrented such as cabin air filter for $60 when I can do it myself for $10. I’ll listen if the mechanic is solid with me.
2024-03-16 15:28:29
1
2.0LGT :
CALL THEM IN show them what you and your technicians see you can't lie to them if they see it too and it creates an entirely new level of trust and retention
2024-03-11 22:20:23
69
Mike Tyson :
What’s going on with the 7.3 in the background??🤔
2024-03-11 16:46:03
38
Thor Johnson :
A good service advisor will have already prepped the customer for a multipoint inspection
2024-03-17 15:54:51
1
user1736862957165 :
Personally I want the truth. I need to trust my mechanic and building trust is critical.
2024-03-13 02:05:42
1
alejandrobarrera1762 :
Advise them to buy Honda! I have 177 miles on my original accessory belt and tensioner!
2024-03-17 20:52:59
1
Ian JB :
Offer a scheduled maintenance visit with them. Where they are called when it’s time to bring it in for routine inspection. My shop does that and brings these small items to my attention before a fail
2024-12-16 01:26:10
0
STEVE :
change the idler pulleys
2024-03-13 16:27:07
1
Outdoorsman steve47 :
Or the customer brings it into a place and says oil change and they tell her or him it needs a belt, but she refuses
2024-03-16 00:36:10
1
larrycombs902 :
I believe belt manufacturers also recommend tensioner replacement at the same time also
2024-03-12 22:10:24
1
doom67892 :
I feel like honestly it’s because of how good drive belts have become that technicians don’t even look at them anymore I see cars with original belts 200 k in my dealership all day
2024-03-14 11:03:46
1
Johnny Brennan :
You should have a tv in the customer waiting room with little educational tips like this to make the customer get of the comfort zone to as questions
2024-03-14 02:36:57
1
Outlawbuilt :
Depends on the person, I know to listen for odd noises like a belt squeal or idler bearing so I’m not going to replace them until then. I’ve owned so many vehicles in the 3-400+ km
2024-03-11 18:08:04
0
Donna Mitchell :
I would want to hear your questions.
2024-03-12 01:45:28
1
54hustler :
be blunt and show consequences of negligence to important thing. smooth delivery
2024-03-13 18:24:40
1
Gene 🧬 LaFleur :
As a customer, I would want to know before the fact Because you’re always going to pay more after the fact
2024-03-12 21:42:36
1
Eric Jackson9765 :
I do that on mine. You’re right there at it. And they have the same wear as the belt
2024-05-16 23:44:11
0
Michael Newby :
The more info is always appreciated!
2024-03-12 00:31:41
1
Matthew Norwood :
I made the mistake of leaving our sales guy’s card on a couple cars with bald tires in a parking lot. After 1 very angry phone call I gave him the rest of his cards back.
2024-03-12 17:52:15
1
anthonywolfe775 :
Love ur channel and the experience of your great mechanics and the positive results you bring. AKA: Bringing your A-game.
2024-03-14 01:37:50
1
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