EliteVoiceTV
Region: US
Sunday 26 May 2024 20:45:59 GMT
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James T :
I tell them up front that they will pay for us checking their imaginary problem that only happens on the 5th rainy tues in Feb when its leap year but want it checked
2024-05-26 23:09:47
250
Shawn Herkes :
when I got a CT and an MRI scan, they didn't find anything but it still cost me $1,500
2024-05-26 22:46:09
104
Danny :
Wait but the issue is still there?
2024-05-28 04:41:59
0
2650 SS :
I never charge if we cant duplicate or figure out the problem.
2024-05-27 00:50:10
5
J :
Had lots of advisors fold under pressure from the customer and try to not pay me for diag on no problem found then my service manager and I straighten him the f out
2024-05-26 21:03:37
57
TheBaddAntzer :
The hardest thing being an advisor, lol. I let them know you’re paying before I touch this car, regardless, they don’t get that part sometimes lol 😂
2024-05-26 21:04:26
126
s.o.auto :
the clock starts as soon as you walk in the door. I don't even like talking to people for free anymore.
2024-05-28 11:00:39
9
Four_Wheels_Media :
Typically we don’t charge for NPF it it didnt require teardown. If it was just 10-20min of test driving and finding nothing on inspection then most of my techs wrap it up and call it so they save time
2024-05-26 22:23:51
21
Mikayla Parker :
we don't charge If we don't find anything wrong we just pay our techs 🤣
2024-06-22 16:54:45
0
Antonio🫡 :
I wish my dealership was like this 😭
2024-05-27 01:19:16
58
Raye :
louder for the people in the back
2024-05-26 21:14:34
39
Juan Amador :
Wait am I only only one not getting paid for no problem found? Are y’all getting diag for every concern or just for the whole ticket no matter the number of concerns?!?
2024-05-27 00:53:24
2
C.R.V :
what if they do find something how do you go from there do you add a diagnostic fee or do we pay for the problem ....just wondering???
2024-05-26 21:38:20
1
Wrekonize_cuh :
I’ve schooled managers on this subject… every concern is customer paid diag… the tech will determine if its warranty once the problem is found..
2024-05-26 22:09:10
7
user7798015298847 :
Analogy was fantastic
2024-05-26 21:02:53
11
Hoss :
Now if only all advisors go by that logic…
2024-05-27 23:56:35
0
Philip Armitage :
I had customer pay $550 to dealer and they couldn’t find his issue. But my shop found and fixed it for $350. So yes this is common.
2024-05-30 12:42:54
0
Joshua :
The problem is between the steering wheel and the drivers seat
2024-05-27 02:33:37
11
Lunaris Lupas :
mechanics are required to know more pages of manuals than a doctor needs to know in their books
2024-05-27 00:49:47
2
DieselActual :
Sometimes it’s better just to make up a problem
2024-05-26 22:18:22
1
ross._.vice :
How many hours if diag?
2024-05-27 17:02:12
0
Jonny :
I tell then up front and have them sign for authorization
2024-05-28 01:22:47
0
travism29 :
This is why I work in a fleet shop; I don’t ask. I fix
2024-05-30 00:50:56
0
OscarDinho 🇸🇻 :
MOUSE??????
2024-05-27 21:54:40
2
Theo :
You always have them sign off on diag fee, and resign for more if it goes beyond that. All the time.
2024-05-26 23:05:15
1
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