Rory Sutherland
Region: GB
Tuesday 20 August 2024 18:41:24 GMT
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Julian Ruck :
As someone who has worked an inordinate amount of service industry jobs…you are 100% right. Tipping should be MORE commonplace, not less
2024-08-31 16:13:08
17
paintycait :
Ohhh this might sort out HMRC ..
2025-07-11 06:24:21
0
Ian blackburn :
all jobs should be commission
2024-11-01 23:21:04
0
Marcello :
So true. That’s maybe the reason why hotels are asking me to provide a luxury shoeshine for their guests and to have a couple of nice minutes with “their” shoe shiner.
2024-08-20 20:59:02
3
Top-link Tom :
Sales staff get the business, good service staff retain it... In the ideal world.
2024-08-21 09:31:52
7
Vandafish :
In Waitrose we were all on same pay which I don’t think was fair. Some people were considerably better than others
2024-08-22 10:53:19
51
Moondoglou :
Why should I be responsible for compensating a company’s employee for performing well instead of that company..? I already contribute by being a customer.
2024-09-02 15:38:15
5
Jim's Motors :
In F&B, service people ARE salespeople. You can have all the marketing in the world, but fundamentally, a good server will upsell more than any campaign, and encourage repeat business.
2024-11-01 03:37:01
0
The Licensing Guys :
My business asks for feedback routinely. We also ask how they come to us eg Facebook, Google etc PLUS Repeat Customers and Referrals. That’s how we know whether our staff are giving good service.
2024-08-21 16:50:03
4
Robin :
Tipping culture is terrible. rather a review that a service person can get a bonus from the Company
2024-08-21 12:10:24
1
Cicko :
idk man, I think having good or bad service is most likely the product of an entire system. Yes, some are more enthusiastic and have better people skills, but it can only get you so far...
2024-08-25 18:14:16
1
Patrick :
Put a mic on the individual and hook it up to an AI that looks for happy tones in customers voices, where the customer asks for reasonable requests. 0% privacy, 100% credit to service staff. 👌
2024-09-04 05:57:15
1
Jag :
That’s called a union
2024-08-21 18:20:22
3
Misha Fazeli :
I agree conceptually but you’re saying this like a few quid would make any sort of valuable difference to the employee. It would offend me to be a tossed a $5 bill while doing a professional role
2024-09-03 05:54:20
3
Its only me .... :
Never appreciated
2024-08-20 20:16:40
3
Berki Tamás :
I have several ideas and setups that can make that happen
2024-08-21 11:37:48
2
tama :
and this kind of mindset is making world a better place
2024-08-22 09:01:35
1
naglebagle :
Why not add a QR code or checkout option at the end of the review survey email/text after the call? Or even a “to tip operator for their service dial” during
2024-08-20 19:03:34
36
adrianus :
I have been pointing for quite a while now to support as the new sales considering the opposite AI effect of people placing up-sales within a service chat to instantly solving "a job to be done".
2024-11-09 17:26:03
2
Cody Laveau :
Rory, once again, is brilliant
2024-09-08 09:15:07
1
CeoVip :
Spot on!
2024-08-21 21:35:11
1
ralphyG96 :
How could you measure it when you don’t know who talks to who and who does what etc also if u did referrals feedback from customers there would always be some just asking and most customers wouldn’t bat an eyelid even if they weren’t exactly exceptional out of fear of confrontation or cuz they don’t care etc
2024-08-21 09:08:20
2
kevin govender955 :
Hi Rory
2024-08-24 03:41:32
3
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