@abc7chicago: Most holiday shopping is behind us but now many Americans are headed to stores for another reason -- to make returns. The National Retail Federation (NRF) estimated that 17% of items purchased for the holidays will be returned this year. This comes as retailers enact stricter policies. H&M, Zara, American Eagle and T.J. Maxx are among those that have started charging for returns. Best Buy's return deadline is Jan. 14, and you may face a restocking charge for higher-priced items. Amazon's return deadline is Jan. 31, the same as Walmart's. The day after Christmas is expected to be the biggest day for returns.