@wallstreetjournal: Sonos, the company that makes premium audio equipment, rolled out a redesigned app last year that was supposed to improve the user experience and accelerate the company’s pace of innovation. The idea sounded great—until it led to one of the most disastrous software updates in the recent history of consumer technology. 📷: Sonos, Bloomberg News, Associated Press Host/Columnist: Ben Cohen Producer: @jacob.ohara #sonos #tech #business #wsj
That original updated app launch was a total disaster in my home. We have thousands of dollars of Sonos equipment that was completely bricked for almost two months.
2025-02-01 19:51:36
46
Trey :
Always been trash. Just let us connect via Bluetooth and play music. GD
2025-02-01 21:46:43
48
Topher95&4 :
My system now works great. Always loved their products.
2025-02-02 00:08:17
6
Yipsy Dipsy :
Damn should have hired a UX research team
2025-02-01 21:14:49
32
Heierman :
Yeah I'm done with Sonos.
2025-02-01 20:27:12
7
Tater :
Mine still doesn’t work half the time
2025-02-01 21:58:34
5
Joeb690 :
still is
2025-04-14 20:28:38
0
Miserable Rocket :
Sonos app sucks. They need to just make a nice app that lets people plays music.
2025-02-02 13:30:14
0
christopher :
i’ve never had an issue with my sonos system and everyone i know who also has their speakers loves them too 🤨
2025-02-02 08:19:48
6
JPBT800 :
SONOS interface is a disaster. Two separate apps for different gen 5s. I’ve bought 5 devices to date but won’t buy another.
2025-02-02 17:08:55
1
Whittington III™ 🤗 :
The concept of moving fast & breaking things in software only works if the things worked in the first place 😅
2025-02-01 19:43:20
12
Kanaka :
Old news
2025-02-02 06:09:50
0
putyface :
Stopped buying Sonos because of this, and I had so many Sonos products
2025-02-01 23:11:39
4
dy1jf57rpoye :
You mean move fast and break things isn't a good business move?
2025-02-02 14:22:37
0
Kathy :
How can I get a fan card
2025-02-02 02:22:14
1
Fletch :
I still just want the app from a few years ago. Everything used to work fine.
2025-02-02 16:46:58
1
Chris Sauvé :
The app is still the worst thing on my phone
2025-02-02 07:33:30
29
Fonzie Ibarra :
Sounds like Tesla
2025-02-01 18:55:34
1
Knighthawk :
JBL has never done me dirty
2025-02-01 21:10:21
6
ARandomGuy :
I hope they will go down as the Sonos speaker is horrible! You need internet to first use your Bluetooth speaker? Need a registration for A BLUETOOTH SPEAKER to work? AND LOCATION SERVICES?
2025-04-13 00:24:25
0
Kapil MM :
sonos suck my 15 year old martin logan’s are 10000% better , they were half their price 😂🙈
2025-02-02 01:09:47
2
Joseph Troski :
It’s HORRIBLE
2025-02-02 07:43:29
0
USF2k9 :
I’ll never buy another Sonos prod
2025-02-02 04:21:45
0
wdydtmm :
Last year’s was bad? They’ve all been bad. I feel like I need an advanced degree to setup a Sonos soundbar. Never mind if you want to change the WiFi network, might as well throw it out
2025-02-02 12:40:38
5
James Laurentiis :
Sono is high end? 🤣🤣🤣🤣🤣
2025-02-01 23:36:57
2
sebcohen78 :
Now do Apple Intelligence and why it hasn’t affected Apple…YET
2025-02-01 22:02:47
2
JamesZeee 🇦🇺 :
Japanese business philosophy: quality first, profits second
2025-02-01 18:56:56
2
Norbert Besse :
Great Sound bar n Sub
2025-02-01 18:47:55
2
the_swindler :
Their app has been trash for 5yrs
2025-02-05 16:10:09
1
II :
Single worst app I've ever used. Well, tried to use.
2025-02-05 10:26:36
1
cannonboi :
This is what happens when executives set timelines and refuse to listen to folks saying they’re unreasonable.
2025-02-05 04:28:18
1
glennsogood :
It WAS buggy and I never went back
2025-02-04 22:34:15
1
shakebaee :
All these newsworthy news and WSJ is posted about Sonos????
2025-02-03 13:10:00
1
harry :
Expect a lot more of this with the rise of “AI programmers”
2025-02-03 03:23:10
1
Serpently :
To this day the new app doesnt have the same features and lacks multiple.
2025-02-03 00:07:36
1
chieftainp :
This scenario is incredibly common in the gaming industry…
2025-02-02 21:54:07
1
Fredo’s Brother :
I had a Sonos Beam, gave it away. Most average soundbar out there
2025-02-02 20:00:32
1
jasonanthony :
I'll keep on telling the world about your good works towards my life God bless you sir🥰 @George Austin
2025-02-02 19:28:17
1
Z202025 :
bring the old app back. its simple
2025-02-02 18:29:32
1
fizgig :
Sonos never worked right, we had it in the office at my last job and always had trouble connecting and playing
2025-02-02 14:09:45
1
TraptOfficial :
Here’s a thing every software company can do to solve this: once you’ve created software that works, don’t change it don’t upgrade it leave it as is because it works
2025-02-02 11:28:03
1
What the Tree Taught Me :
Sonos have always made great hardware and trash software.
2025-02-02 00:22:40
1
SB :
issue was when apple didn’t wanna give sonos the apple music integration so they could push homepod as a competitor and since that release you can’t control apple music thru sonos app on lock screen
2025-02-02 00:18:25
1
𝐉𝐚𝐜𝐤 :
Offering love to those who need it! If you are going through tough times, drop me the word “FAITH” love and support awaits the needy! 🫶
2025-02-01 18:53:25
1
XSA.Tei Portugal :
wait, that doesn't correlate to the super buggy ms,etc.😅
2025-04-02 21:28:30
0
jonathan :
I’ve never experienced the Sonos app not being buggy in my 6 years of using it
2025-03-22 05:25:58
0
Gabriel Mercado :
I’ve never hated a company I’ve interacted with personally as much as Sonos
2025-03-22 05:24:18
0
el-dios :
Move fast and break things. They've taken it literally.
2025-03-06 07:24:13
0
user7722644146866 :
I don’t get why people even are using the app except for grouping speakers?
2025-02-26 14:15:46
0
thomasuk81 :
Still doesn’t work most of the time
2025-02-22 13:44:46
0
HackStack :
They didn’t go too fast - they were just incompetent. I suspect it’s hard to get decent Dev’s working at Sonos.
2025-02-18 03:19:13
0
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