@thecrystalary: Metal AmEx cards inserted into Shopify POS terminals send them into tamper mode and they are done-so! I cannot get ahold of anyone at Shopify to replace mine either so… good luck out there business owners! #crystalshop #brickandmortar #businessowner #womenownedbusiness #crystaltok @Bede Fay 💙 @Kelsey
this is a very common issue with the WisePad 3 and the tap & chip Shopify knows it's an issue and has zero intention of fixing it.
2025-05-09 10:51:04
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BASEDSHARK :
sounds like Shopify should recall them and replace broken ones for free
2025-03-24 00:29:43
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notmeanymore055 :
You can fix it with a flat magnet from your fridge roughly the same size as a card
2025-05-08 09:56:56
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Natalie M :
So I’d assume it’s any metal card then?
2025-05-01 10:35:54
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Cassie :
So that’s what happen when I used my Apple Card in town! 🤯 it’s also a metal card. Dang now I feel bad for the shop owner 🙁
2025-06-15 01:18:16
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Ate a Leaf :
We ruined 3 of these before we realized what was causing it… so frustrating!!
2025-05-02 16:16:37
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sammycat :
Just Amex or any metal??
2025-04-25 21:54:34
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yugimuto :
That’s why I use square readers 👍 much more reliably
2025-06-04 00:28:50
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darrah legge :
as a metal amex card holder I had no idea! I will be sure to not insert them!
2025-03-23 20:59:05
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RANTshop :
Thank you I will make sure to put a sign up and check cards
2025-04-13 21:12:23
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Erik Ryan :
Yet another reason to use Apple Pay 😅
2025-03-24 19:59:22
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710dabzsd :
It’s only 50 bucks. I have a POS system that broke nd it’s 750
2025-05-01 14:24:25
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american_night_rider :
I’ve always just tapped my Amex so it doesn’t get scratched but this sounds like a product issue
2025-05-09 16:25:32
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Arianna Simmons :
Do you know if it is just the metal Amex cards or if it is any metal card, like the metal Apple Card’s
2025-05-02 02:58:40
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Niklaus :
Wow the fact that it can’t be removed from tamper mode is ridiculous
2025-03-24 00:57:22
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Zylah Andrea :
you should be using a 3rd party merchant services provider anyway. Spotify processing is bleeding you dry.
2025-03-24 02:56:00
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bigballer :
everyone should be using tap to pay
2025-03-24 21:51:33
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Duck Lord 84 :
I would flip it so the slot faces me and if the tap doesn’t work, I’d ask kindly to grab their card to make sure it’s not metal and put it inside the machine. It’s more work but you save $50
2025-03-26 21:17:10
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Sweetblonde :
Make a permanent note labeled on the counter with it stating if they INSERT the metal card instead of tap that they will be held liable for its replacement.
2025-03-23 17:40:56
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Jim :
Looks like Shopify needs to fix their equipment, that should definitely not happen.
2025-03-24 03:05:29
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Notification :
What about Apple Card? They are metal and they do not have tap to pay.
2025-03-24 11:31:50
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