@thecrystalary: Metal AmEx cards inserted into Shopify POS terminals send them into tamper mode and they are done-so! I cannot get ahold of anyone at Shopify to replace mine either so… good luck out there business owners! #crystalshop #brickandmortar #businessowner #womenownedbusiness #crystaltok @Bede Fay 💙 @Kelsey

The Crystalary
The Crystalary
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Region: US
Sunday 23 March 2025 16:33:07 GMT
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crickety55
crickety :
I have a metal visa- same problem or no
2025-04-30 03:36:08
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enlightenedkarmaco
Enlightened Karma Co :
Good to know, I always try to use Tap when I can!
2025-04-28 04:08:31
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jadondrew
Jadon :
That’s so wasteful???
2025-04-30 14:58:29
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snarfelle
Snarfelle :
this is a very common issue with the WisePad 3 and the tap & chip Shopify knows it's an issue and has zero intention of fixing it.
2025-05-09 10:51:04
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basedshark
BASEDSHARK :
sounds like Shopify should recall them and replace broken ones for free
2025-03-24 00:29:43
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notmeanymore055
notmeanymore055 :
You can fix it with a flat magnet from your fridge roughly the same size as a card
2025-05-08 09:56:56
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potterybynatalie
Natalie M :
So I’d assume it’s any metal card then?
2025-05-01 10:35:54
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cassie4085
Cassie :
So that’s what happen when I used my Apple Card in town! 🤯 it’s also a metal card. Dang now I feel bad for the shop owner 🙁
2025-06-15 01:18:16
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ate.a.leaf
Ate a Leaf :
We ruined 3 of these before we realized what was causing it… so frustrating!!
2025-05-02 16:16:37
0
sammycat4891
sammycat :
Just Amex or any metal??
2025-04-25 21:54:34
0
yugimuto98
yugimuto :
That’s why I use square readers 👍 much more reliably
2025-06-04 00:28:50
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darrahlegge
darrah legge :
as a metal amex card holder I had no idea! I will be sure to not insert them!
2025-03-23 20:59:05
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rantclothing
RANTshop :
Thank you I will make sure to put a sign up and check cards
2025-04-13 21:12:23
0
erik_ry
Erik Ryan :
Yet another reason to use Apple Pay 😅
2025-03-24 19:59:22
0
710dabzsd
710dabzsd :
It’s only 50 bucks. I have a POS system that broke nd it’s 750
2025-05-01 14:24:25
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american_night_rider
american_night_rider :
I’ve always just tapped my Amex so it doesn’t get scratched but this sounds like a product issue
2025-05-09 16:25:32
0
ariannasimmons979
Arianna Simmons :
Do you know if it is just the metal Amex cards or if it is any metal card, like the metal Apple Card’s
2025-05-02 02:58:40
1
saberathena25
Niklaus :
Wow the fact that it can’t be removed from tamper mode is ridiculous
2025-03-24 00:57:22
773
zylahandrea
Zylah Andrea :
you should be using a 3rd party merchant services provider anyway. Spotify processing is bleeding you dry.
2025-03-24 02:56:00
0
licenciado777
bigballer :
everyone should be using tap to pay
2025-03-24 21:51:33
0
ducklord83
Duck Lord 84 :
I would flip it so the slot faces me and if the tap doesn’t work, I’d ask kindly to grab their card to make sure it’s not metal and put it inside the machine. It’s more work but you save $50
2025-03-26 21:17:10
0
onothx
Sweetblonde :
Make a permanent note labeled on the counter with it stating if they INSERT the metal card instead of tap that they will be held liable for its replacement.
2025-03-23 17:40:56
241
dang_jim
Jim :
Looks like Shopify needs to fix their equipment, that should definitely not happen.
2025-03-24 03:05:29
1
tikt0k0ffic1a1
Notification :
What about Apple Card? They are metal and they do not have tap to pay.
2025-03-24 11:31:50
0
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