@wired: Who’s responsible when a customer service chatbot invents a company policy? It’s a question that is only going to become more common in the coming years.

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Thursday 24 April 2025 21:04:52 GMT
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aggressive_grandma
Magdalena Hayden :
I am so truly tired of ai getting shoved in our faces. give people their goddamn jobs back
2025-04-25 10:15:15
762
mattrazz
Mattrazz :
no one really cares that the chat messages are labeled as AI generated, they want the responses to be accurate
2025-04-24 21:13:49
920
xdeadc0de
xDEADC0DE :
the thing hallucinates, how can you use it for anything
2025-07-16 21:07:22
0
basilling
Basil'ing :
I hate hate HATE that there isn’t any cs anymore. Just a pointless faq or ai. I want to call a PERSON and get my problem resolved immediately. But most places don’t even have cs numbers anymore
2025-04-25 10:59:58
132
shannon.skinn
Shannon Skinn707 :
Here’s the thing; I have never, not once, had my problem solved by a chat bot.
2025-05-26 22:04:55
69
heme.onc
Liz Blood & Cancer PA-C :
I’m so tired of AI chat bots
2025-04-25 05:57:17
37
novelwariovirus
WARIO-19 :
oh come on. it was a company policy, they backtracked on it, and blamed AI
2025-05-25 22:31:59
7
sappygemstone
sappygemstone :
So they labeled the support as AI generated as a CYA, right? That won't keep customers if it hallucinates again
2025-04-24 22:07:37
30
loneheart127
Loneheart :
And it's only going to get worse, It's going to be a very interesting case when an AI gives information that directly leads to someone dying
2025-04-25 11:00:05
14
kubectl
kubectl apply -f lol.yaml :
“oh no, the thing I didn’t code isn’t doing what I want” 😭😭😭
2025-04-24 23:18:46
27
va2277
Jesús :
AI should never be used for generating critical data for the end-user. Hallucination is a very well known thing. AI requires supervision. An AI-based company ignoring this fact is a joke.
2025-04-25 20:49:53
13
declantm
DeclanTM :
Maybe if companies actually cared about customer support and you could speak to a human instead of a robot.
2025-04-25 11:00:40
21
adevlife
Anthony :
How do we know a fair amount of damage has been done…? I’m still using it despite this.
2025-04-24 23:06:03
0
enjakuro1
enjakuro 🍉🇨🇭 :
LOL
2025-04-25 12:23:04
0
diceruptive
Dice Ruptive :
This is why people are so freaked out about AI. This was a minor mess up. What if the next one costs a person's heath? Money? Life? That's why we need regulation.
2025-04-25 20:01:30
8
oh_shig
Fraink :
Anybody trusting a company using ai for anything is a mark
2025-04-25 03:28:02
9
fozzwad
Jeff Foster :
The Meta AI invented and then told me the website address for a local business. The website did not exist. Then the AI told me it didn't do that because it could not provide website addresses.
2025-04-25 19:01:03
6
mymjolkshake
C :
Air Canada was held liable when its ai chatbot made up a refund policy that didn't exist
2025-04-25 11:54:52
7
vincentkuiper1
Vincent Kuiper :
currently ai is not ready to automate and contact stuff. you can use it as an internal aid but never outsource your entire workflow to AI
2025-04-25 00:10:03
7
bullmastiffla
Bullmastiff LA :
We want to legally lie to you is the new customer support
2025-04-25 14:42:12
6
wayoutwest0
wayoutwest8 :
Even if it's AI the company is still responsible for it
2025-04-26 05:09:40
5
robertsshed
Roberts Shed :
And to think that some people want to use AI to help with medical diagnoses.
2025-04-25 09:02:57
4
civil_up_to_a_point
Civil_up_to_a_point :
This is what happens when companies are so desperate to squeeze more profit out of their business and they don't care at what cost.
2025-05-19 08:05:00
3
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