Jessica Vanel
Region: US
Sunday 25 May 2025 18:29:55 GMT
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🇳🇿queer_princess_kera♾️ :
the customer is rarely right
2025-05-25 19:14:54
3988
Jess Von :
I'm confused how was this a sign he was about to commit fraud
2025-05-25 23:57:11
176
⚡️Beautiful Sunshine Nugget⚡️ :
Why the “reward members” always think that they are like the CEO’s or something just because they have a little more benefits than a regular customer?
2025-05-27 15:02:35
20
Daniel Lanctot 🇨🇦🐢🍉🇺🇦 :
“I’m sorry: You were misinformed!” has become my favorite answer when clients quote things that do not apply to our business! … It is SUCH A GREAT disarming phrase when you stick to it!
2025-05-25 18:36:38
12730
Jennifer :
The last time I stayed at a hotel I looked a king, the app said I booked a king, my receipt said I booked a king, and yet the hotel staff insisted I booked a double queen and wouldn't put me in the proper room type despite all of my evidence of having booked a king.
2025-05-26 15:49:49
6
Kyle Root :
they say "rewards member" like it's an exclusive club. it's free to sign up bro. your not special
2025-05-25 21:29:53
337
Cece🔥🖤 :
Literally had someone try to check in at 5 in the morning and asked me to pull up their booking. Like ma’am I’m sorry but check in ended 2 hours ago and there isn’t a way to check you in. (We don’t allow early check ins) she asked for the manager name and to speak with them. I have her his name and told her she can call in the morning that he will be available then.
2025-05-30 09:41:09
0
♍Vanessa♍ :
do you have two accounts?
2025-05-25 18:43:18
3
ramon.todd.17.1_1985 :
“Oh can you show me where on the website it shows that we have rooms with balconies? I want to know where it is to make sure we amend that error”
2025-06-03 04:37:59
0
Nick :
Reward member status: sir you joined the rewards club less than 30 minutes ago…
2025-05-25 18:39:37
6301
~Sammie~ :
So we all know he didn’t talk to customer service lol
2025-05-25 18:41:40
1655
Mad Katter :
Also Customer Service doesn’t just take calls for that specific property, they mostly look after the branch in regions, so what may be Okie dokie at one property isn’t the same at another. But you’re going to get the best answer by calling direct
2025-05-27 09:03:12
0
ZenGen :
At the hotel I worked at our website was actually wrong and said we had a pool. We had no pool, never had a pool, had no space for a pool. It took 3 months for corporate to get the website fixed, after having the worst conversations with guest after guest.
2025-05-26 05:28:46
174
Garlos Gantana :
whenever I get "your website says" I always go "oh no! can you show me where so I can have IT correct that mistake?"
2025-07-22 23:58:11
0
Tim Moore :
I’m sure the King Room with a balcony also came with both a Mountain view and a Beach view…lol
2025-05-25 19:12:16
780
reelcraze_006.22_05 :
“I’m sorry: You were misinformed!” has become my favorite answer when clients quote things that do not apply to our business! … It is SUCH A GREAT dis
2025-06-03 04:32:50
1
Mithias Ullrson :
Oh we had one last week that got a hold of corporate saying we over charged (they got rack rate on a busy weekend) and kept calling me to they're room cause they kept finding things wrong in their room. trying to get money back
2025-06-11 11:34:19
0
cassondra vradenburg :
lol when I seen this it was 2:53 am
2025-05-27 06:53:38
0
QueenBeeAlexis :
Rough day at the front desk for me, thanks for the laughs 🫶🏻
2025-05-29 01:48:16
1
@uscfan26 :
If the guy in this skit is using his own credit card and his name, how in the hell is he committing fraud unless he stole someone else’s credit card and that would be identity theft so therefore the skit just doesn’t even make sense not to mention $50 for a deposit or $100 cash that’s insane
2025-06-09 03:16:43
0
Dallas Poko :
most countries don't even charge deposit. and yes I'm talking about main brand hotels. bonvoy, ihg, Hilton.
2025-05-27 13:49:43
0
sleepy_sloss19 :
Not me trying to see what book it is
2025-06-09 00:47:48
0
𝓚𝓪𝓵𝓲𝓬𝓸́ :
wait how was this an attempt at fraud??? can someone explain pls 😅
2025-05-25 21:56:52
17
Shaky Bones :
My job before I entered my career was night audit. . . This is giving me PTSD.
2025-05-27 06:23:58
0
Scarlett :
Had a guy tell me we don’t have a pet fee stated on our website.. I pulled up the website and turned the entire screen around to show him it in plain sight and LARGE PRINT 😂
2025-05-28 02:06:43
0
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