@jessicavanel: My guy… what did he even think was gonna happen here? $20 cash deposit? Not knowing the room type you supposedly booked? Arguing at every turn? And trying to use a pretty obviously stolen card? Yeesh… 🤦♀️ #skit #hotel #talesfromthefrontdesk #frontdesklife
“I’m sorry: You were misinformed!” has become my favorite answer when clients quote things that do not apply to our business! … It is SUCH A GREAT disarming phrase when you stick to it!
2025-05-25 18:36:38
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🇳🇿queer_princess_kera♾️ :
the customer is rarely right
2025-05-25 19:14:54
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Nick :
Reward member status: sir you joined the rewards club less than 30 minutes ago…
2025-05-25 18:39:37
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thesimplespud :
“Oh can you show me where on the website it shows that we have rooms with balconies? I want to know where it is to make sure we amend that error”
2025-05-25 22:05:58
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~Sammie~ :
So we all know he didn’t talk to customer service lol
2025-05-25 18:41:40
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Niq :
Mr LATEn…love what you did there🤣
2025-05-25 18:59:41
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kayla :
"since YOU know more than customer service" yes actually, most of the time the GSR usually does about their property because customer service has ✨️generalized information✨️
2025-05-26 02:46:13
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Tim Moore :
I’m sure the King Room with a balcony also came with both a Mountain view and a Beach view…lol
2025-05-25 19:12:16
803
Kyle Root :
they say "rewards member" like it's an exclusive club. it's free to sign up bro. your not special
2025-05-25 21:29:53
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ZenGen :
At the hotel I worked at our website was actually wrong and said we had a pool. We had no pool, never had a pool, had no space for a pool. It took 3 months for corporate to get the website fixed, after having the worst conversations with guest after guest.
2025-05-26 05:28:46
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anushka🩷heuckendorf :
Does the Customer really think, that he knows more about the Hotel than the staff members?! 🤨🤨🤨 Really?
2025-05-25 19:10:03
301
SapphireLuvs :
Had a guest book third party. Came im and I asked for CC. He said he’s be back. When audit was ran, cops showed up. He’d booked a room with a stolen CC but used his real name
2025-05-26 03:25:55
84
KC :
"this is THE WORST costumer service!!!" well sir, you are THE worst customer so I don't see it fitting
2025-05-26 20:41:21
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judithwarren938 :
$20... sure they did! 😂😂😂 Inflation is real folks....😂😂😂
2025-05-25 23:24:50
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Dawn Kubie :
Mr. Late In 😂
2025-05-25 18:53:28
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Ari :
My favorite was to tell people “just fyi you’re still checking in before 10 am, you still have an 11 checkout” it is not in fact the “next day” yet
2025-05-25 22:25:49
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kristofurtounzyn :
“Well sir. If you’re not going to be happy checking in with me…” Nevermind. You said it. LOOOL Great Minds
2025-05-25 22:03:31
25
DaanyNyan :
Why the “reward members” always think that they are like the CEO’s or something just because they have a little more benefits than a regular customer?
2025-05-27 15:02:35
30
Jess Von :
I'm confused how was this a sign he was about to commit fraud
2025-05-25 23:57:11
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Muddledbibliophile :
50 dollar deposit is actually really reasonable. I specifically look for hotels without deposits because every single time it’s 150-250. I don’t want that much tied up for a week. I do wish hotels were more transparent with their deposit policy. I always have to call the hotel directly to find out. It should just be in the room description.
2025-05-26 03:51:12
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Jess Sproat :
Has anyone ever told you how much you look like Erika Christensen in her ParentHood era ♥️
2025-05-25 20:32:04
7
𝓚𝓪𝓵𝓲𝓬𝓸́ :
wait how was this an attempt at fraud??? can someone explain pls 😅
2025-05-25 21:56:52
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MarkDinCT :
Could there be more things that he could be wrong about?
2025-05-25 19:38:22
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Jennifer :
The last time I stayed at a hotel I looked a king, the app said I booked a king, my receipt said I booked a king, and yet the hotel staff insisted I booked a double queen and wouldn't put me in the proper room type despite all of my evidence of having booked a king.
2025-05-26 15:49:49
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James Reberry :
Had someone try that with my card. Bank threw up a red flag because they were using “the card” without the EMV chip, mag stripe only. All of their cards are chipped.
2025-05-26 22:26:17
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