Monica Kelsey
Region: US
Thursday 19 June 2025 10:21:05 GMT
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Pats_adventures❤️🌻🇺🇸🛻 :
Optician here, that's a "stress fracture " sometimes if the cut the keys to big and force it into the frame the lens will split like that a stress fracture. They should replace it, its a manufacturer issue not customer issue.
2025-06-19 10:52:29
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jules :
I’ve used Zenni optical for 4 years no issues at all!
2025-06-19 10:46:07
7
Random Girl On The Internet 👽 :
They are such a scam.! I’m currently in a bad situation with them. As soon as the exam started, I was slightly startled by everything moving on its own and the commercial they force you to watch, so my eyes watered a little. I got mascara all over the lens of the machine. I let the “doctor” (Indian lady in a call center) know, and she raised her voice continuing to ask me what the letters were. I couldnt understand her and I kept saying the lense is dirty. She continued to ignore it and got frustrated with me. When I got out the customer service rep gaslit me about it and said “if that happened she would have called me in”. Then I was told my contact prescription didn’t change so I ordered contacts and asked them to tighten the screws on my raybans. I can’t see when I take them off so I had no idea they were bending them. I got the recipt for my contacts and my bent up glasses and my contacts were a whole .50 higher in each eye. My vision hasn’t changed in years. I tried them for 4 days and the headache was so bad and I’m going out of town tomorrow. So I went back in on Monday. They continued to gaslight me to the point my mother met me up there. They then scheduled me a “free redo” at another location the next day, but when I got there yesterday, they refused to do the exam without paying another couple hundred. Now I have to go to a music festival with the wrong prescription and bent up glasses and I will have to spend $600+ on new Raybans with special lens, a new eye exam somewhere else and the correct contacts when I get back. I wish I saw this sooner but I was in a hurry to get contacts before the trip.
2025-11-19 11:42:31
0
can't tell ya :
That is stress cracking. At the location I work at, we would replace at no cost due to it not being your fault. Did you end up getting this taken care of?
2025-10-23 21:09:21
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MzHeatherD :
Oh hell no! The frames are cheaper to replace than the lenses! Girl, go tell them that it does not make sense!
2025-07-23 23:40:44
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Seaside⛱️Sally :
It appears as thought the lens was forced into the frame because it was cut incorrectly. Nope, it’s their responsibility.
2025-06-19 16:09:16
14
Julie pyburn :
I got my prescription then ordered 2 pairs of glasses one was sunglasses for under 100.00 at Zenni no issues at all
2025-06-19 23:18:00
2
Sum :
That’s crazy!!
2025-06-19 17:26:05
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Rylee :
Oh no. I would go full Karen mode! No way!
2025-06-20 00:19:04
8
🐴Savanna Melton🐴 :
I don’t wear glasses personally however much of my family does. That’s a stress fracture. I’d talk to somebody else. ASAP.
2025-06-19 20:34:58
1
LBlue💙 :
I used to be an Optician and there is usually a warranty for 1 year from the lab. Either the lens was cut too big or alcohol crazed the side of the lens. Get a manager to replace the lenses especially since buying more than one pair.
2025-06-19 12:50:27
17
LBCook :
Zenni optical. Just bought 2 pair this am for $37 out the door.
2025-07-31 19:54:55
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🐝Carmi'sMom, Laura Lawless 🐝 :
$1100???
2025-07-29 14:52:35
0
_.kimmy._ :
Walmart would never!! that's were i get my glasses. lenses are warranted for a year.
2025-06-19 19:17:23
4
beautiful disaster :
call corporate
2025-07-03 05:07:14
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CrissyM 🇨🇦 :
It’s a faulty frame if the lense cracks. A good frame is meant to absorb the movement. If the frame is sized correctly and there’s too much tension, it’ll cause more pressure and tension on the lens.
2025-07-03 05:51:06
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Traci (momma Tray) :
We always buy the Ins. It covers the frame and lens. We pay like $30-$50. To replace. Which is way better then what my sons glasses cost. 😩 Ugh I’m sorry
2025-06-19 11:30:55
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Aditina :
Did they reach out to you yet to fix the issue? At my location we understand this isn’t a patients fault and reorder the lens regardless I guess it could be the manager you dealt with.
2025-08-05 03:17:03
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bwalla79 :
LensCrafters did the same thing to me. They cut my lense to big and it won’t fit correctly. I was told there was nothing they could do.
2025-06-20 01:51:49
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Captsgirl :
Optician here! Looks like you have a anti reflective coating on your lenses. Hard to believe that there is no warranty. I would definitely go back . I would never ever let my customers be unhappy …. Even if they don’t have a huge social
2025-07-30 01:51:20
0
Maggie :
I will add Stanton optical to my list TO NEVER USE
2025-07-18 17:10:24
2
Nanauq :
Go with Zenni or glassesusa
2025-07-27 03:22:12
0
🍑🍑GA :
Go to corporate
2025-06-20 02:44:41
0
Tyler Burkholder :
Used to work there. A) it’s a stress fracture. B) manufacturing defects cover up to 30 days from time you picked up. C) there’s lens warranty that covers for up to 2 years or end of life of your Rx that is extra per pair. D) I think manufacturer defect should be longer…especially on that frame. I LOVE this frame though.
2025-06-21 12:44:27
4
Grammy B :
Go with eye mart! The warranty the whole pair!!
2025-06-19 23:27:26
1
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