KelseaChandler1
Region: US
Thursday 17 July 2025 02:19:50 GMT
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🆘 🇺🇸 Auntie Katie 🇫🇮🫶🏻 :
Can you have a nurse proxy your portal inbox and triage your messages?
2025-07-17 04:02:57
2
doctor.atinuke :
I 100% agree! It is a lot. In situations where a patient is asking for something that requires a visit, I won’t respond to the patient directly. Instead, I’ll forward the message to the patient care representative or the medical assistant, asking them to call the call the patient to assist them with scheduling an appointment to discuss their concern. We have certain parameters and I can’t begin to imagine what it would be like without them
2025-07-17 03:09:24
1
Holly Marie :
If it requires medical decision making and you assuming liability-it requires an appt and for you to be reimbursed
2025-07-24 23:55:00
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Shaye Brown :
I work in a pediatrics office and our patients/parents can send portal messages but they come into our nursing inbox first. Then we kind of triage the message to determine if it’s something they need an appointment for or if it should be forwarded to the provider!
2025-07-17 13:35:15
1
Erin M :
So patient perspective here….I’m sorry to hear that people abuse it. That’s definitely not okay…On the flip side though, sometimes I don’t have time to call and wait for someone I don’t know to answer (I’ve waited 5 minutes for someone just to answer) to either get transferred to a voicemail after another 5 minutes…or get a phone call back when I can’t answer. I
2025-07-17 04:55:56
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Lauren :
Portal messages are the most annoying thing in my day. I don’t even look at them until I’ve completed all my visits for the day, notes and cleared the rest of my inbox. And if it’s 5 or after then it waits till the next day.
2025-07-18 00:48:12
1
Mayson :
As a patient, I'd love for my provider to clearly communicate to me during my first appointment what the portal is and is not for. And that if I use it for something it's not meant to be used for, the response will likely be delayed or the office will call me to schedule an appointment to address whatever it is.
2025-07-17 03:32:28
3
Jules :
I get all the providers messages (I’m an RN) and handle 90% of them myself. You should not be getting them directly
2025-07-17 13:59:37
2
AqUaPuG27 :
I see 24 pt per day in primary care….and the portal messages are out of control. We have a triage nurse, but it’s still overwhelming, especially trying to close the days charts and keeping up with results messages as well 😅
2025-07-20 03:30:30
0
Han :
Whenever I see more than 3 sentences… you need an appt lol.
2025-07-17 03:44:35
6
Stacey :
We don’t use a portal where I work , thank goodness. I’ve been doing this almost 10 years (PMHNP) and I know it would be abused! Access to me costs money. 🤷🏼♀️I don’t know a nicer way to say it but frankly I don’t work for fun and my expertise isn’t free.
2025-07-17 11:12:23
1
Nurse | Sheila :
Our messages go to the nurses first and we filter , and respond accordingly or send their message to providers first.
2025-07-17 12:42:19
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JJM :
Agreed!!! It’s so much and I feel it’s heavily abused by patients.
2025-07-17 02:28:50
4
helloyou75 :
Absolutely not. Every call or email gets screened. If we change meds. I’m billing and adding you to the schedule. Nope! I’d quit instantly if they added a portal.
2025-07-17 03:32:30
2
Leslie :
Hated having a portal at my old job, always felt like I was on the clock, even holidays and weekends and vacation. It was like being constantly accessible. Cause what if they left me a message in the portal that was the worst message you could read (you work psych you know the message I’m referring to) and I didn’t see it? Not having a portal at my current job that I’ve been at for 2 years has been a huge relief
2025-07-17 11:24:25
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Jill Ryan :
Why don’t you have your clinical support staff coordinate your portal messages? I’ve never heard of an CHR that only allows messages to go directly to the provider and not to support staff.
2025-07-17 11:25:21
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Jess :
As a provider, I have mind blowing stories about portal messages. 🫣
2025-07-17 06:48:51
1
wyonp :
I wouldn't mind it as much if they didn't expect immediate responses and if there wasn't a question on the patient survey about the provider being available outside of normal hours.
2025-07-17 03:22:21
1
AshtheNP :
Simple things like med refills, sure I’ll send in. Or if they message saying okay I want the referral after previous discussion at a visit sure. But anything new or new symptoms nope they must make a new appointment. Anyone overusing will lose privileges and be made to contact the office via phone
2025-07-17 03:35:16
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KarleyDFamilyMedNP :
Totally agree. Not enough time in the day for essentially additional medical consults. Unless it is an urgent matter these messages are responded to last after I have seen my patients that day, reviewed incoming labs/diagnostics, refilled meds ect.
2025-07-17 10:27:21
2
Tia :
This is my go to: “Please call and schedule an appointment to further discuss your concerns.”
2025-07-17 12:10:48
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Anitesh Jaswal, MD :
All my portal messages automatically go to my staff to be triaged. Then passed along, but 99.9% of the time my staff handle it and schedule the follow up. Rarely is it appropriate to do that over a message. Either in person or virtual follow up, but an appointment is getting made.
2025-07-17 13:21:33
4
jtaynp :
I think a portal could be offered, but there should be a fee to use it. It’s basically used to get free medical advice. As far as a new prescription I have my nurse call them every time and make them do an appointment. Definitely inappropriate.
2025-07-17 03:18:06
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Tay_Tay :
No if I get a portal message my MA calls patient to schedule appointment to discuss. We dont get paid or have alotted time to respond to messages.
2025-07-17 19:50:45
2
Raquel Alyssa Bischo :
The practice I work for doesn’t allow portal messages. I love it!
2025-07-18 21:55:02
0
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