@askvinh: I bet you think that the moment someone asks you a question on the spot, that you have to answer immediately - otherwise you look and sound like you don't know. NO! Let me be the first to tell you that it's OK to pause before answering a question. In fact, it by pausing, taking a deep breath and giving yourself a moment to think about your answer, people will like you more because the response actually feels genuine and thought through as opposed to saying the first thing that comes to your mind. Try this out the next time you're asked a question at work or in a meeting. It's a game changer 😎 This is the power of communication skills - it's in the small subtle behaviors that shift the way we feel when we speak and how others perceive us.