KIS Café finally issued an apology—but great customer service is more than damage control. It starts with kindness and needs to be consistent. In this video, I break down what true customer service looks like using real Google reviews, and why businesses need an online reputation manager to train their staff and protect their brand. 👇 #CustomerService #kiscafe #ApologyVideo #OnlineReputation #ORM #KindnessFirst #CapCut - @joeypauga