avalisette
Region: US
Sunday 27 July 2025 08:19:35 GMT
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Zelda✨🏳️⚧️ :
They added a new floor position: Green Apron Host. Literal just stand there to hand off drinks and talk to customers. That’s it. Not allowed to do anything else but stand there and interact with customers
2025-07-27 14:01:19
335
mai :
as a barista they just need to pick a battle of either fast service or meaningful interactions. restaurants where they might hold conversations between customer and server are different than mcdonald’s.
2025-07-27 16:02:57
1763
sarah🐌 :
the level of solidarity i feel with starbucks employees as a petsmart employee is insane
2025-07-27 23:27:23
1
leo :
also from a customer point of view? nighmarish! i don’t want to have to talk to someone for any longer than it takes to order my beverage and say thank you, please don’t force me into an unskippable dialogue scene
2025-07-27 09:53:18
1351
The witch🌞🌛🕯️🧹 :
You have to clean the lobbies every 15 minutes and I literally am only one person working the whole store😭😭
2025-07-27 09:18:43
2479
MUSHU :
the customers let their bad day out on us but we have to be their therapy huh??
2025-07-27 16:21:23
241
𝙆𝙖𝙩𝙚𝙡𝙮𝙣𝙣 :
I feel like with this were gonna be in so many awkward situations
2025-07-27 12:20:40
315
wanderinglemming :
writing on cups takes extra time, new lobby sweeps already take too much time and somehow they still want 30 second window times
2025-07-27 11:37:44
1582
elio :
It’s just so weird that there pushing this “back 2 Starbucks” stuff and wanting us to be friends with the customers but putting more and more rules and regulations on us to make us seem professional? I hate this weird push to buy interaction
2025-07-28 14:19:22
0
Adonis :
my store has a planted position for green apron service so we cant move from the hand off plane and we have to chat up our customers until all their stuff is ready, all for $15.25/hr 😋
2025-07-27 13:33:04
387
izz_whatit_izzy :
im not a waitress
2025-07-27 16:02:42
1273
kho :
Dinosaur partner here, some parts of what they told you are a bit of an exaggeration. It’s more about tone matching than asking how someone’s day is going if they’re having a bad day. As an example; if they seem somber or down, matching it by keeping a quieter tone etc. If they walk in like it’s party time, it’s party time. If a SM is telling people to ask people how their day is if they seemed depressed then they missed the whole point of the meeting. “Handoff” partner got rebranded and won’t even be a thing unless the store is earning that kind of labor and most stores don’t till they get past 10 part plays. It’s all just trying to get back in the realm of pre-covid connecting with customers.
2025-07-27 12:21:24
41
🖤. :
it's literally just latte bruh 😭😭
2025-07-27 15:49:30
649
Ari :
Girl they’re adding the green apron service model about being invested in customers AND expect our drive times to be <30 seconds out the window AND apparently no customers should be waiting for their mobile or cafe orders for more than 4 minutes all while still not allowing us more labor to accommodate these expectations.
2025-07-27 17:04:27
74
M :
They did it to “fix staffing” and yet we are still under staffed and I am working 6 days a week and not hitting 40 hours 😔
2025-07-27 13:19:06
880
Jess :
Idk, I surprised a lady with a cake pop the other day.. and she cried. She said she’s had the worst two weeks and we chatted. I find it nice. But I guess that’s why I work in a cafe store. I love my customers.
2025-07-27 13:10:14
110
ฅʕ•ﻌ•ʔ ฅ :
meanwhile people literally don’t even say hi anymore they just spout their order at you
2025-07-27 13:35:08
586
lillian :
what do u mean i have to step off my 3 person floor and chat with customers? do they not realize 1. some customers are there studying or working and need to be left alone, 2. we get CREEPS and would def take coming to chat as flirting and grow stalkers, or 3. i am autistic i cannot do that
2025-07-27 16:47:17
28
^_^ :
I agree, working here was much better 3 years ago!
2025-07-27 13:11:02
213
aristoddles 🪐✨ :
lowest raises in company history, with the most policy changes in company history if we’re honest
2025-07-27 15:55:49
328
Illy :
Every time I clock on I get more and more depressed. They’re trying to have us act like we’re a restaurant, it’s fast food coffee like WTH
2025-07-27 22:03:48
76
Ashley :
Did you hear they want us to latte art too??
2025-07-28 00:36:10
2
Maddi :
We can’t batch food either? Like if one order is a Choc croissant and then the next is a bacon Gouda and then I get a mobile sticker for a choc croissant. I cannot put two choc croissants in one oven
2025-07-27 16:09:36
31
punkskunk13 :
As a shift they still expect 45 second drive times on top of us being cup artists and therapists it’s an incredible time to be a six year partner with tenure and literally no other option than completely starting over in a career
2025-07-27 19:37:54
2
𝔽𝕒𝕝𝕔ó𝕟🦋 𝕃𝕠𝕣𝕕𝕖 :
Mmm I wouldn’t say it’s that intense we just have a new position strictly dedicated to connecting with customers. Where I see this might fail is if we have call outs or they won’t provide enough coverage for the actual floors tor run. For everyone else, the standards of connection are just greet warmly, try and remember names and orders and thanks with eye contact
2025-07-27 16:40:53
0
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