Tammy
Region: US
Wednesday 27 August 2025 21:56:13 GMT
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Debbie Persaud :
Girl, don’t let them gaslight you. It was the TT, not the email. 🙄🙄🙄
2025-08-28 04:46:20
2113
nancy608 :
Call Jennifer back to let her know. 📞😊👍
2025-08-28 05:19:17
361
HeatherBlueJeans :
they should have paid you for your time trying to figure it out.
2025-10-15 00:50:30
1
Aimee Martinez :
Shout out to Jennifer 👏
2025-10-14 19:53:01
1
Sondi :
Great customer service Jennifer!!! Southlake rocks!!
2025-08-28 00:47:14
663
Brooke Bloomsburg :
It’s sad that it took posting with a following to get them to respond
2025-08-27 22:16:31
419
MrsOhigho330 :
girl thank goodness 1 employee in this ENTIRE organization had a clue
2025-08-27 22:39:25
1738
23AndMe :
And that’s how she got Jen fired
2025-08-29 13:07:36
0
❌ Shelley Bryant ❌ :
Did the corporate lady explain how the process of the custom exclusive piece warranty was supposed to actually work?
2025-09-02 01:09:56
0
NikkiMarie🐝 :
It’s telling that they wouldn’t just automatically do the right thing until it affected their reputation
2025-08-27 22:14:47
3827
Eman :
can I get the defected one please
2025-09-08 07:47:55
1
Review Houston :
yup and of they can't replace it with the honeycomb pattern (if it's been discontinued), they should give you multiple pieces of your choice of the same value
2025-09-07 23:24:07
0
raknddy :
You should call Southlake and thank them and let them know corporate reached out and is sending you one. Let us all know when it arrives 💯
2025-08-29 07:15:43
1
Misty Doucet :
The fact you had to go to such lengths to get this taken care of says a lot about them. They should have the integrity to do the right thing the first time without getting corporate and social media involved
2025-09-04 18:27:57
1
margmaster :
I just wanna say I think it’s great that you’re not also getting the free one from the Texas store. You’re obviously an honest, good person and I appreciate the story.
2025-09-14 04:53:07
0
👩🏻🦰ginger :
Appleton bath and body works needs to take note of this…… 🫢😆. SO happy you got a replacement!!!!
2025-08-28 00:49:06
17
tina_in_upstate :
Also, if you're a sourdough girlie, you can use it for baking your loaves.
2025-08-27 23:21:48
1
maribeth mauck :
If you don't get the new pot in a timely matter go to soutlake and do the exchange
2025-09-18 18:57:44
0
coreymegan78 :
It’s ridiculous that we have to go to social media to get decent customer service
2025-08-28 01:34:44
94
lj :
I am way too invested in this. lol
2025-10-06 01:53:50
2
sgrenee7 :
Can I get your defective one?
2025-09-14 23:12:37
0
jay red :
"the email" I don't buy it I'm sure it was the bad publicity and all the people calling but I do think It's more of a LC problem because they are responsible for the is warranty glad WS stepped in for you as they should but I still don't think it's there fault.
2025-08-28 03:20:04
2
Brittany Bratten :
You can dispose of this one to me 🥹 it’s so pretty!!
2025-08-29 22:07:04
1
H M R :
Can we see the rest of your honeycomb collection? I’ve never seen it before.
2025-08-27 22:47:52
36
KittyBlueEyes :
They stepped up because of the bad publicity that will surround them and their warranty policy. They indeed needed to replace that D.O. with the same exact pattern. If it was discontinued, that would be a full refund. Glad you kept at it and they replied!!! 🐝🐝🐝 Love that pattern!
2025-08-28 21:57:52
24
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