@drtimmercer: General practice triage is the direction of NHS England. I think my patients were under the impression that perhaps moving to total triage was my decision but this couldn’t be further from the truth. The only decision I made was to start 1st of September so if anything went horribly wrong we could turn it off and fix the problem before 1st of October! Mostly I’m making this video so you don’t get angry with your GP surgery - they are doing this because they’re panicking that having to keep the old system open (which was already overwhelmed) and then also having to turn on the online system is like adding more doors to a bus without adding any more seats. Why in the NHS is every other part given buffers to support the stresses and waiting list initiatives and where 90% of consultations take place, general practice, we are whipped to provide more and more? #generalpractice #gp #nhs #medicine #doctor

Dr Tim Mercer
Dr Tim Mercer
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Region: GB
Friday 19 September 2025 21:27:16 GMT
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theweeve3
TheWeeve :
Receptionists triaging patients is the biggest GP scandal of all.
2025-09-20 12:59:03
1269
bellatrix1832
Caroline Soul :
I've never understood why peoole think receptionists are being nosey when they ask whats wrong. They don't need full history, just a brief explanation so they can tell the GP x
2025-09-19 21:37:31
1917
acx.acx
adele🌛 :
my drs has been like this for ages and ages?
2025-09-22 08:05:50
1
angelamacdonald35
Angela Macdonald :
can someone tell me exactly what GPs are doing these days as anytime i go to doctors they are emoty
2025-09-20 03:57:13
681
wolvesmad
wolvesfan :
our doctors are always fully booked but no one is in the waiting room. I remember the days you just turned up and got seen. 1 doctor at practice
2025-09-20 10:12:56
499
cooperd72
RFC1872 :
I work in a GP surgery. The abuse is disgusting. Can't wait for the day we need to pay for an appointment! I'll maybe get one at my own surgery lol. it'll cut out the people who demand an appointment EVERY single day!!!
2025-09-20 12:36:40
83
kt_untranslated
Katie 🇬🇧🏳️‍🌈♥️ :
Gosh if the receptionists thought they were the gatekeepers before… 🤦🏼‍♀
2025-09-20 14:29:51
823
user8375583386723
user8375583386723 :
I work in a GP surgery with 18,500 patients, there is never enough appointments for patients, surgeries are underfunded by the government so it's not our fault, but us receptionists get the brunt of all complaints and it's not our fault, we are human beings as well so pls be nice.
2025-09-20 04:08:13
229
weldybob
Wibble :
GP receptionists are nosy
2025-09-20 10:42:52
224
davebbyrne38
David Byrne :
my GP receptionists are sooooo rude
2025-09-20 17:28:11
50
loc10418
LOC :
Receptionist ANSWER THE PHONE, receptionist MAKE APPOINTMENTS. THEY ARE NOT DOCTORS SO THEY SHOULD NOT MAKE ANY ASSUMPTIONS WHAT THE PATIENT NEEDS.😡😡😡😡
2025-09-20 09:34:36
113
lambt0nworm
lambtonworm :
The receptionists are not bad guys, they are trying to help, imagine the conversations and distress they handle everyday
2025-09-20 05:32:40
139
sillybee120
Sillybee :
NHS is not very good anyway.. and I definitely wouldn’t tell a receptionist anything.
2025-09-20 18:36:17
11
user6340472788619
Chairman Meow :
GPs should be open 7 days a week. Mon-fri 9-5 is ridiculous
2025-09-20 11:47:49
37
samxo197
Sam1825 :
They clearly want us to die.
2025-09-20 10:28:29
57
michellegarner14
Michelle Garner :
And this is why A&E are over run with coughs and colds
2025-09-20 07:26:19
54
cooperman1966
Cooperman :
The waiting rooms are empty. All GPs should be ashamed of themselves. It’s not about what NHS decide. You doctors are human with a conscience. My neighbour is a receptionist & I don’t want her knowing my health business
2025-09-20 07:16:20
222
ch3zzaa
ch3zzaa :
I have no issues giving a brief description of my medical issues to the receptionist she/he is not asking to be nosey it's to better place u with a nurse or Dr. I don't get people's problem tbh.
2025-09-20 06:09:32
150
pigeon4221
Spaced :
This is still a failure of service. As a teacher, if I said to a parent “I’ll teach your child in about three weeks but in the meantime, read this leaflet and talk to an unqualified person” I would be ripped to shreds.
2025-09-20 07:45:08
53
deborahrani900
Deborah jane :
I'm not telling anyone who is not medically trained about why I need to see a dr- and they will let me know the next day- I could be dead by then- hiw ridiculous
2025-09-20 07:18:36
5
upn46840
upn46840 :
How can a receptionist possibly be competent to give triage advice? Sorry their not qualified and certainly not paid enough
2025-09-20 11:58:14
33
hallucin0genic_lipstick
Aurore :
I got removed from a doctors call list by a receptionist recently. 111 had added me as I had a UTI, receptionist also told me I could wait up to a week for antibiotics. They have too much say.
2025-09-20 07:13:49
11
winterwool3
winterwool :
I’m really really not bothered about telling a receptionist what’s wrong they can view your records anyways so long as I get an appointment with someone at the surgery that will do me
2025-09-20 08:29:14
145
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