@aprilarotin: I was recently in a situation where I said “I do not accept your apology. The only thing I’ll accept is changed behavior and that’s on you to work out.” You don’t have to make yourself small and pliable and amenable to save someone else’s feelings that wouldn’t do the same for you. That’s kindness. Not accepting people’s poor behavior is the ultimate way of treating them kindly, even if it feels backwards.