@officialsusanumoh1: If your team treats customers poorly, it might not be their fault — it might be you they’re copying.” Most leaders don’t realize this — 
The customer service your team gives is simply a reflection of the leadership they receive. 
You can’t build a warm customer experience in a cold work culture. 
So before you fix your “rude” staff, fix the environment they’re learning from. 
Because service culture isn’t trained — it’s transferred. Leaders, let’s talk — what tone are you transferring to your team right now? 
#LeadershipMindset
#CustomerExperience
#BusinessLeadership
#CustomerServiceCoach
#ServiceCulture