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![Teleperformance, the world’s largest call center operator, is using artificial intelligence to alter the accents of Indian customer service agents in real time. The software, developed by California-based startup Sanas, modifies speech to sound more American and cancels background noise during calls. “It’s a technology that allows [us] to neutralize accents in real time without any data storage,” said Teleperformance Deputy CEO Thomas Mackenbrock. The system is currently being used in India and is intended to improve clarity, shorten call times, and reduce friction between agents and customers. The company has invested $13 million in Sanas and holds exclusive resale rights. Although the company has not disclosed which clients are using the tool, its customer base includes Apple, ByteDance, and Samsung. #news #technology #artificialintelligence #ai](/video/cover/7491822765977226502.webp)
